POLICY & RETURNS

EVERY HARKAVY FURNITURE PIECE IS BUILT TO ORDER. ONCE YOUR ORDER HAS BEEN PLACED, WE HAND SELECT THE WOOD AND MATERIALS TO CREATE YOUR PIECE OF FURNITURE. THE WOOD GRAIN AND COLOR WILL BE 100% UNIQUE TO YOUR PIECE. NO TWO FINISHED TABLES ARE THE SAME!


CANCELLATIONS/ALTERATIONS
ORDER CANCELATIONS AND ALTERATIONS (ALTERATIONS MAY IMPACT PRICE) ARE ALLOWED WITHIN A 2 DAY PERIOD FROM THE TIME OF PURCHASE. AFTER THIS TIME, WE WILL NOT ACCEPT CANCELLATIONS OR ALTERATIONS.


7 DAY RETURN PERIOD 

SEVEN DAYS FROM THE DATE YOUR FURNITURE WAS RECEIVED, REFUNDS ARE AVAILABLE. FURNITURE MUST BE IN NEW AND UNUSED CONDITION. ALL FURNITURE RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS. ALL RETURNED MERCHANDISE MUST BE IN "LIKE NEW" CONDITION. RETURN AUTHORIZATION MUST BE OBTAINED PRIOR TO RETURN OF SHIPMENT. ONCE A RETURN HAS BEEN REQUESTED, HARKAVY FURNITURE WILL CONTACT A WHITE GLOVE SHIPPING SERVICE TO SCHEDULE A PICK UP DATE/TIME. UPON RECEIPT AND INSPECTION OF THE RETURNED MERCHANDISE, WE WILL ISSUE THE REFUND WITHIN 2-3 BUSINESS DAYS.

REFUNDS WILL BE CREDITED TO THE CREDIT CARD USED FOR THE ORIGINAL PURCHASE. MERCHANDISE PAID BY CASH OR CHECK WILL BE REFUNDED BY CORPORATE CHECK AND MAILED.


CUSTOM ITEMS
CUSTOM DESIGNED FURNITURE IS NON-REFUNDABLE AND CANNOT BE RETURNED OR EXCHANGED.


FURNITURE CARE
EVERY HARKAVY FURNITURE PIECE IS GUARANTEED TO LAST A LIFETIME.
ALL WOOD WILL AGE NATURALLY OVERTIME AND WITH REGULAR USE. OUR FURNITURE IS NOT INVINCIBLE, BUT ITS PRETTY DARN CLOSE WHEN TAKEN PROPER CARE OF. WE RECOMMEND USING COASTERS AND WOOD SAFE CLEANING PRODUCTS TO MAINTAIN THE FURNITURES ORIGINAL APPEARANCE.


IF FOR ANY REASON YOU HAVE AN ISSUE WITH YOUR FURNITURE, PLEASE CONTACT US SO WE CAN HELP IN RESOLVING THE MATTER.

PLEASE CONTACT US VIA EMAIL AT : [email protected] 



HARKAVY FURNITURE RESERVES THE RIGHT TO CHANGE PRODUCT DESIGNS, MATERIALS, AND FINISHES. IN ORDER TO IMPROVE QUALITY AND FUNCTION.




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